Role Overview

The Senior Manager – Delivery Operations is responsible for leading the day-to-day running of our Cape Town office. This role focuses on execution, people leadership, and operational stability, ensuring the site delivers against group-defined plans and expectations.

This position is accountable for implementing group direction locally, managing people effectively, and ensuring the office operates smoothly and compliantly.

The role reports into the Senior Leadership Team (SLT) and acts as the local operational and people lead for the South African office.

Delivery & Operational Execution

• Ensure operational processes and workflows defined by the group are followed consistently and executed effectively

• Support the rollout and ongoing use of operational systems and tools (including Microsoft Dynamics and HR systems)

• Maintain service continuity and operational stability within a small, fast-moving delivery environment

• Oversee office operations, including facilities coordination, vendor management, health & safety, and administrative processes

• Ensure the delivery centre operates in line with local legal, regulatory, and company requirements

• Identify operational or people-related risks and implement or escalate mitigation actions promptly

People & HR Management

• Act as the local HR lead, overseeing recruitment coordination, onboarding, performance management, and retention

• Ensure managers and team members have clear objectives, expectations, and role clarity

• Provide regular updates to SLT on delivery performance, risks, and people matters

• Handle employee relations matters locally, escalating to group HR where required

• Ensure compliance with South African labour legislation, company policies, and HR best practices

• Foster a positive, pragmatic, and delivery-focused team culture

What We’re Looking For

• Proven experience in a delivery operations, people operations, or office operations leadership role

• Strong hands-on experience managing small to medium delivery teams across multiple functions

• Solid understanding of South African labour law, employee relations, and HR fundamentals

• Comfortable operating in an execution-led role, applying direction rather than defining strategy

• Experience working with international stakeholders, ideally UK-based

• Practical experience using ERP/CRM systems (Microsoft Dynamics preferred) and HR tools

• Calm, pragmatic, and delivery-focused leadership style

Benefits

• Enhanced Annual Leave – Enjoy up to 19 days of annual leave (depending on grade level) plus UK public holidays

• Medical Contribution – Company contribution after successful completion of your probation period

• Life, Disability, Income Protector & Funeral Cover – Includes 2x life cover, disability, income protection, and funeral benefits

• Pension Scheme – Eligible to join the company pension scheme after one year of service

• Birthday Leave – An extra day off to celebrate your birthday

• Length of Service Rewards – Additional benefits over time, including extra leave, enhanced recognition, and exclusive perks

• Flexible Public Holiday Policy – You will observe UK public holidays. If South African public holidays exceed these, the difference will be granted as additional leave (days in lieu)

• Office Perks – Fresh fruit and drinks provided in the office every morning

• Learning & Development – Access to LinkedIn Learning and ongoing personal development resources

• Supportive Team Environment – A collaborative and inclusive culture where your contributions are valued

• Employee Referral Scheme – Earn a bonus for recommending successful candidates to CV-Library or Resume-Library

• Celebrations & Socials – Summer and Christmas parties, seasonal activities, and regular office events

• Team Building – Engaging team events designed to strengthen collaboration

• Gift Shop – Access to CV-Library merchandise