The Specialist Trainer is responsible for delivering high-impact training and coaching interventions that align with regulatory requirements (e.g., FAIS, TCF), enhance product knowledge, and support performance improvement across business units. The role includes digital learning integration, face-to-face training & assessments, continuous skills development, and fostering a culture of learning.


DUTIES/RESPONSIBILITIES:

• Conduct product knowledge training and accreditation as per business unit requirements
• Manage soft skills training per business unit
• Deliver ad-hoc training based on business needs
• Conduct soft skills & sales training as per business unit requirements
• Update training material to meet the business & regulatory standards
• Provide post-training reports & feedback to business units
• Identify training needs in collaboration with business leads Unit/on an ongoing basis
• Co-ordination, administration of the E-learning system, and in-person training schedules & logistics
• Contribute to continuous improvement of learning and development
• Communicate progress and outcomes of learning initiatives
• Report monthly to relevant stakeholders
• Daily administration
• Schedule and conduct coaching sessions in all call centres
• Identifying areas of strength and improvement in individual staff and communicating this to managers
• Handling queries and resolving problems when they arise within the Business Unit
• Plan and Organise training correctly and timeously
• Ensure training delivery is aligned to FSCA regulations, TCF principles and business requirements
• Ensure accurate feedback on delegates' progress is communicated to the business
• Conduct knowledge and skills assessments
• Support onboarding with structured induction programmes
• Support DOFA management by tracking compliance deadlines (RE, qualification, COB).

• Grade 12 /Matric
• Qualification in Training and Development NQF 4 or 5 (Advantageous)
• 2 Years+ experience in short-term insurance coaching/training
• RE1 & RE5 / FAIS qualification
• Minimum 1-2 years’ experience in Learning and Development
• Experience in Coaching, Training and Development in a call centre environment
• Excellent presentation and facilitation skills
• Excellent communication skills (verbal and written) Passion for Learning and Development
• Proficiency in Excel, with the ability to work effectively with large datasets
• Familiarity with digital learning tools (Articulate, MS teams, Learner Management systems)
• Experience in training and coaching employees and representatives to obtain their RE qualification for all FSP
  

• Able to interact with a wide variety of people
• Energetic
• Ability to adapt to change
• Excellent time management and attention to detail
• Confident and positively assertive
• Accuracy of work required at any time
• Outgoing & vivacious personality
• Ability to work well under pressure and handle pressure
• Strong team player
• The ability to meet deadlines
• Proactive and a solutions finder / problem solver
• Operates with a positive attitude
• Honesty, reliability & integrity
• Ability to effectively handle challenging situations
• Self-starter / self-motivated
• Resilient
• Collaborative
• Clear credit and criminal record
• Own and live up to the Company values