Vakature: Takbestuurder (KZN)

1. POSBESONDERHEDE

• Werksligging: JT Ross Park: Northfield, Glen Anil, Durban-Noord, KwaZulu-Natal, 4051
• Diensstatus: Permanent.
• Rapporteer aan: Bestuur (soos aangedui op die organigram).
• Rol in Organisasie: Tweede-lyn Bestuurder.

• Selfbestuur: Neem aanspreeklikheid vir individuele doelwitte (80% bereiking).
• Verhoudings: Koester gesonde en sterk verhoudings intern en ekstern.
• Bokant die Lyn: Wees doelgerig en vaardig; moenie die skuld verskuif of blaam toewys nie.
• Gees van Uitnemendheid: Presteer op 'n uitsonderlike hoë vlak en stap die ekstra myl.
• Wysheid: Gebruik vaardighede en kennis vir uitstekende oordeel en besluite.
• Kreatiwiteit en Innovasie: Stel nuwe, gehalte-idees voor wat suksesvol geïmplementeer kan word (ten minste een per jaar).
• Gesonde Lewensstyl: Bereik 'n perfekte balans in elke area van jou lewe.

• Basiese Salaris: Vanaf R30,000+ per maand (onderhandelbaar na gelang van ondervinding).
  
• Aansporings: ’n Ruim kommissiestruktuur gebaseer op verkope en prestasieteikens.
  

Vacancy: Branch Manager (KZN)

1. POSITION DETAILS

• Work Location: JT Ross Park: Northfield, Glen Anil, Durban North, KwaZulu-Natal, 4051

• Employment Status: Permanent

• Reports to: Management (as indicated on the organigram)

• Role in Organization: 2nd Line Manager

2. OBJECTIVE AND SUMMARY

• Brief Description: The Branch Manager is responsible for overseeing all operations at the branch level, including production, sales, customer service, staff management, and financial performance. The role ensures that the branch meets its business objectives by driving operational efficiency, maintaining product quality, ensuring customer satisfaction, and managing staff effectively. The Branch Manager serves as the key link between the head office and the branch.

• Objective (Specific to KZN): It is clear that the purpose of this position is to improve the sales side/environment in the KZN division. The KZN market has enormous sales potential and remains very open. The goal is not only to produce and supply dry ice but to sell the entire "arsenal" of products that can be beneficial to almost any sector of the market.

3. KEY PERFORMANCE AREAS (KPAs) AND TARGETS

• Sales and Revenue: Achievement of branch sales and revenue targets (95%+ of monthly targets).

• Order Fulfillment: 95%+ on-time and accurate fulfillment of customer orders.

• Safety: Zero (0) incidents of safety non-compliance at the branch level.

• Product Quality: Maintenance of quality standards (less than 2% product returns or complaints).

• Staff Performance: High productivity, low absenteeism, and 90%+ target achievement per employee.

4. DUTIES AND RESPONSIBILITIES

Sales and Strategy:

• Develop and implement sales strategies to achieve branch targets.

• Support the sales team with key account negotiations and relationship building.

• Monitor and analyze sales performance and provide regular feedback to the head office.

Operational Coordination:

• Oversee coordination between production, packaging, and logistics teams.

• Ensure all customer orders are processed and delivered according to schedule.

• Effectively resolve escalated customer inquiries or complaints.

Health and Safety:

• Implementation and compliance with all occupational health and safety regulations.

• Ensure all employees wear protective equipment (PPE) and follow safe procedures.

• Conduct safety audits and report incidents to the head office.

Quality Control:

• Oversee quality control processes in production and packaging.

• Ensure dry ice is manufactured, handled, and stored according to standards.

• Investigate and resolve quality-related issues immediately.

Staff Management:

• Supervise, motivate, and develop staff across all departments.

• Hold regular staff meetings, training sessions, and performance reviews.

• Consistently apply discipline, attendance, and company policies.

5. SPECIFIC OUTCOMES AND FOCUS AREAS FOR KZN (2025/2026)

• Top Outcomes: Growth in sales, building a successful sales team, and sales of IBL products.

• Key Focus Areas and Scope: Achieving specific sales targets for various products.

• Public Sales: Increasing public awareness through suppliers.

6. EDUCATION AND EXPERIENCE REQUIREMENTS

• Education: Minimum Matric (Grade 12). Advantage: Diploma/Certificate in Sales, Business Administration, or a related field.

• Experience: 2–3 years of experience in internal sales, customer service, or order processing. Experience in a manufacturing, distribution, or industrial environment is a major advantage.

• Knowledge: Knowledge of sales systems and Customer Relationship Management (CRM) software.

• Skills: Strong communication skills, attention to detail, ability to prioritize in a fast-paced environment, and proficiency in MS Office.

7. CORE VALUES AND BEHAVIOR

• Self-Management: Take accountability for individual goals (80% achievement).

• Relationships: Foster healthy and strong relationships internally and externally.

• Above the Line: Be intentional, purposeful, and skillful; do not "pass the buck" or shift blame.

• Spirit of Excellence: Perform at an exceptionally high level and go the extra mile.

• Wisdom: Use skills and knowledge to exercise excellent judgment and decision-making.

• Creativity and Innovation: Propose new, quality ideas that can be successfully implemented (at least one per year).

• Healthy Lifestyle: Achieve a perfect balance in every area of your life.

8. SALARY & REMUNERATION

• Self-Management: Take accountability for individual goals (80% achievement).

• Relationships: Foster healthy and strong relationships internally and externally.