The Senior Systems Engineer will be responsible for the stability, security, and performance of the organisation's IT infrastructure. This role provides 1st, 2nd, and 3rd line support, manages servers, networks, backups, disaster recovery, and ensures consistent IT standards across all regions

Key Responsibilities

Systems & Infrastructure

• Perform system backups, recovery, and ensure backup procedures are in place
• Install, configure, and maintain servers and infrastructure
• Maintain data files and monitor system configurations to ensure data integrity
• Ensure uptime and availability requirements are consistently met
• Implement and maintain disaster recovery procedures and protocols
• Implement new technologies and systems when required

Network & Security

• Monitor routers, email servers, and manage connectivity across the WAN
• Network administration and configuration (LAN/WAN)
• Design, implement, and maintain firewall and security solutions
• Implement and maintain IT security procedures
• Manage bandwidth between VOIP and data requirements

User & Technical Support

• Provide technical, server, desktop, and system support to allocated divisions and regions
• Offer telephonic, desktop, laptop, and printer support to users
• Install and configure desktops, laptops, and printers
• Perform user administration on servers and infrastructure
• Provide 1st, 2nd, and 3rd line application and system support
• Assist with general user support and training of all users

Helpdesk & Communication

• Log, manage, and maintain calls on the Helpdesk system
• Provide feedback and follow-ups to users, Helpdesk, and Management
• Work closely with different regions to ensure IT enhancements are implemented consistently and according to best practices

Required Skills & Knowledge

Operating Systems & Software

• Strong knowledge of Windows desktop operating systems
• Experience with Windows Server platforms (NT, 2000, 2003, 2008, 2010, 2013)
• Active Directory administration
• Knowledge of Microsoft Exchange, Outlook, and POP3
• Excellent knowledge of the Microsoft Office suite
• Knowledge of Mac operating systems (advantageous)
• SQL knowledge (beneficial)

Networking

• In-depth knowledge of networking infrastructure:


• Routers, switches, hubs, and cabling
• LAN and WAN architectures

Additional Knowledge

• Exposure to Management Information Systems
• Linux and Unix experience (advantageous)

Qualifications

• Matric Certificate (mandatory)
• A+ and N+ certifications
• MCSE / ITP
• VMware certification
• Networking certification
• IT-related Diploma or Degree