We are seeking a dynamic, results-driven Quality Inspector to take full accountability for operational performance within designated security sites. The successful candidate will lead teams, ensure full compliance with SLA’s and industry standards, and maintain strong client relationships while driving service excellence.

This role requires a proven leader with extensive security industry experience, strong people management skills, and the ability to operate effectively in a fast-paced, demanding environment.

Key Responsibilities

• Manage and control allocated sites and security personnel to ensure full compliance with SLA’s, company policies, and statutory requirements.
• Ensure consistent, high-quality service delivery and operational effectiveness across all assigned areas.
• Build, maintain, and strengthen client relationships through regular engagement and professional interaction.
• Manage employee discipline, performance, attendance, and conduct in line with company procedures.
• Conduct regular site inspections, audits, and risk assessments to maintain operational standards.
• Identify operational risks and implement corrective actions where required.
• Prepare, submit, and present accurate operational reports and feedback to management.
• Ensure staff are correctly deployed, trained, and compliant with PSIRA and contractual requirements.
• Respond to operational incidents and client concerns timeously and professionally.