This role requires strong coordination, clinical understanding, and excellent communication with medical funders, clinicians, and patients to ensure a seamless process from referral through to equipment supply and setup.

Key Responsibilities:

• Coordinate the full patient case workflow — from referral to delivery and setup.
• Liaise with medical funders for pre-authorizations, quotations, and approvals.
• Communicate effectively with healthcare professionals, patients, and caregivers.
• Ensure all clinical and administrative documentation is accurate and compliant.
• Support the clinical and technical teams to deliver excellent patient care.
• Dispute and escalate case rejections and firmly motivate for review