Our purpose is…
To change people’s lives through wellness. We are passionate about supporting people to lead healthy, fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Wellness can be confusing. We make it easy, honest, and welcoming for everyone.
Our mission is to deliver Social Wellness Club experiences that enable people to meet their personal wellness goals, through holistic physical, mental, nutritional and social wellbeing. At Virgin Active wellness is not just about fitness - it’s about creating real experiences that support members in their holistic health journey.
We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

1. Refreshing Real Experiences: Experiences that feel alive — no fake smiles, no dull workouts.
2. Real Guidance: Pro advice without the jargon.
3. Real Progress: Coaching made just for you, so it actually lasts.
4. Real Community: Everyone’s welcome, everyone belongs.
5. Real Innovation: Our app keeps you ahead of the curve — never behind.

Your Purpose…

• This role focuses on giving our customers irresistible payment experiences
• Keep Virgin Active relevant in banking
• Build a trusted brand in terms of payment settlement

Payment allocation responsibilities 

• Investigate and allocate all unknown receipts in member deposit accounts;
• Assisting clubs and Head Office with treasury related queries;
• Assisting the Cash Book Specialist/Treasury Manager with ad-hoc treasury-related tasks

Banking administration support 

• Daily action on all debit order dispute requests;

 
System related tasks 

• Troubleshooting system issues;
• Proactive identification, escalation, investigation and follow up with IT on system issues;
• Input on system development

 Reporting

• Open communication and regular reporting to the Cash Book Specialist and Treasury Manager on payment allocation issues and progress in meeting deadlines and responsibilities.

We can’t live without… (Minimum Requirements)

• Matric with Accountancy as subject;
• Relevant Tertiary qualification;
• 2 to 3 years’ experience within a similar finance role;
• Experience with finance systems (e.g. AX Microsoft) and online banking platforms;
• Strong communication skills.
• Analytical abilities, organised, adaptive, meticulous and motivated;
• Accurate and efficient;
• Pro-active problem solver;
• Deadline driven;
• Passion for customer service;
• Respect for others;
• Honesty and accountability.

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)