• The Yellow Fleet Reliability Manager serves as the first line of communication for technical and reliability measurement for all yellow-fleet related matters arising from site. This role is intentionally structured to absorb, manage, and resolve day-to-day technical escalations, breakdown support, warranty issues, and repeat failure investigations, allowing the Yellow Fleet Technical Manager (HOD) to dedicate time and capacity to strategic planning, contractual governance, OEM negotiations, long-term fleet optimisation, and organisational leadership. The role bridges site execution and strategic technical management, ensuring that operational noise is filtered, resolved, and escalated (only when required) and supported by clear data and technical justification.

1. First Line Technical & Reliability Measurement (Primary Accountability)

• Act as the primary point of contact for all site-initiated technical, reliability, and breakdown escalations related to yellow-fleet assets.
• Receive and manage initial technical calls from site, including Breakdown support, Repeat failures,
• Warranty-sensitive issues and Performance deviations
• Conduct immediate triage of technical issues and determine Site-level resolution, OEM
• involvement and Escalation thresholds
•  Ensure that filtered, structured, and technically substantiated matters are escalated to the Yellow Fleet Technical Manager (HOD).

2. OEM & Warranty Governance (Operational Ownership)

• Attend to day-to-day engagement with OEMs and service providers on technical and warranty matters.
• Administer Warranty claims, Supporting technical evidence, Communication timelines and Escalations and close-out documentation
• Ensure OEM compliance with warranty obligations and performance expectations.
• Shield senior technical leadership from routine OEM engagements unless strategic and critical
• intervention is required.

3. Reliability Engineering & Failure Management.

• Facilitate Root Cause Failure Analysis (RCFA) for Major failures, Repeat breakdowns and Premature component failures
•  Maintain and manage Failure modes registers and Repeat failure logs

4. Preventive & Predictive Maintenance Optimisation

• Review maintenance outcomes and identify reliability risks arising from Preventative Maintenance execution gaps, Service interval misalignment, Poor component quality, administrative shortcomings
• Ensure condition-monitoring data is actively used and interpreted

5. Component Lifecycle & Asset Support

• Track component life and identify early-life or end-of-life risks.
• Provide immediate technical guidance to site teams on Repair vs replace decisions and Warranty repair vs internal repair
• Compile asset-level technical packs containing Failure history, Component replacements, Oil sampling trends and Cost data
• Escalate lifecycle risks to the Yellow Fleet Technical Manager only when strategic decisions or
• commercial implications are required.

6. Escalation & Governance Protocol

• Immediately escalate to the Yellow Fleet Technical Manager (HOD) when A machine is forecasted to be on breakdown for longer than 12 hours, Failures pose contractual, safety, or reputational risk and OEM non-performance requires senior intervention
• Ensure escalations are Data-driven, technically substantiated and accompanied by recommended
• solutions

7. Reliability Reporting & Strategic Enablement

• Compile structured reliability reports that enable the Yellow Fleet Technical Manager to make strategic decisions without operational distraction.
• Reports to include Top reliability risks, Repeat failure trends, Warranty exposure and Cost-per-hour impact
• Act as a technical filter, ensuring senior leadership receives insight rather than operational noise.

8. Authority & Decision Rights

• Authority to Direct OEM and service provider involvement for operational issues, approve tactical reliability interventions and prevent premature escalation to senior management
• Strategic and commercial decision-making authority remains with the Yellow Fleet Technical Manager (HOD).