• Lead and manage the full administrative function for the Funeral business
• Manage and oversee the entire administration team, ensuring accountability, performance, and service excellence
• Oversee both underwriting and claims administration, ensuring accuracy and compliance at all stages
• Manage the full administrative lifecycle, from onboarding of new clients through to claims processing and settlement
• Design, implement, and enforce robust administrative processes and controls
• Ensure strict adherence to procedures, legislation, and internal governance standards
• Drive operational discipline while maintaining a people-centred leadership approach
• Ensure accurate record keeping, documentation, and reporting
• Liaise with internal stakeholders, service providers, and clients in a professional and solutions-driven manner
• Identify process gaps and continuously improve administrative efficiency and risk management

 
Qualifications and Skills

• Matric / Grade 12
• Relevant tertiary qualification in Administration, Business Management, Insurance, or related field (advantageous)
• Proven experience in administrative management within insurance, funeral services, or a related regulated environment
• Strong process orientation with the ability to enforce compliance and standards
• Confident people manager who can be firm, fair, and empathetic
• In-depth understanding of administrative workflows, controls, and risk mitigation
• Ability to operate effectively within the culture of the Funeral business
• Strong organisational, leadership, and decision-making skills
• Excellent communication and stakeholder management abilities
• High attention to detail with a structured and disciplined working style
• Proficient in MS Office and relevant administrative systems