The Waiter is responsible for delivering excellent guest service by ensuring dining areas are prepared to standard, service is efficient and professional, and guests receive a consistently high-quality dining experience. KEY RESPONSIBILITIESClean and maintain designated areas according to set procedures, hygiene standards, and daily routines.Change table linen as required and ensure damaged or dirty linen is reported and exchanged.Clean and refill cruet sets and ensure adequate stock of condiments and sauces.Ensure table décor and flowers are fresh and meet presentation standards.Set tables according to prescribed standards, ensuring cleanliness and good condition of all items.Ensure side stations are fully stocked with cutlery, linen, and required equipment.Prepare and serve tea and coffee according to set standards.Take guest orders accurately and communicate them to the relevant departments.Maintain full knowledge of all menu items.Serve food and beverages professionally, courteously, and efficiently.Clear and clean tables promptly while ensuring guests do not feel rushed.Present bills accurately and process payments according to company procedures.Maintain excellent guest relations and assist guests where possible.Handle guest complaints professionally and report them to the Duty Manager.Report any suspicious items or activities to management immediately.Participate in fire and evacuation drills and be familiar with emergency procedures.Maintain high standards of personal hygiene and appearance.Attend required meetings and training sessions.Participate in regular fire and safety drills. SYSTEM REQUIREMENTSBasic proficiency in Microsoft OfficeWorking knowledge of hospitality PMS systemsOpera or Symphony experience advantageous

MINIMUM REQUIREMENTS

• 1–3 years’ experience in a similar hospitality role
• Matric (minimum requirement)
• Relevant hospitality qualification advantageous
• Valid South African ID

 
SALARY & BENEFITS

• Salary package includes a mandatory 5% contribution to the company provident fund
• Medical Aid available as part of the CTC package