Job Description: Discover your potential as a Supervisor Call Centre at Auto Pedigree based in Kempton Park. A dynamic leader in the car retail sales industry is looking for an experienced Representative who is professional and friendly as well as patient and tolerant to join t heir resilient, target driven team.

Position Overview: The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met.

Minimum Experience

• 3-5 years relevant experience.

Minimum Qualification

• Grade 12
• NCA

Minimum Requirements

• A valid Driver’s License.
• Computer literate
• Some understanding of the compliance governing the retail industry would be an advantage.
• Help develop a culture for professional collaboration, team building, consensus building, and conflict resolution.
• Knowledge of the area’s most spoken languages an advantage.

Job Outputs:

• Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
• Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
• Stock and Asset Management - ensuring that stock and cash is managed accordingly.
• Communicating all procedural requirements to Branch personnel and ensuring implementation thereof.
• Ensuring that required reports are forwarded timeously.
• Meeting with all staff at least once a month to discuss the following: o Month end results Local marketing activities. Business opportunities. Weaknesses and ways to counter them.
• Ensuring that all Branch staff are trained on internal courses as well as on the job training to maximize efficiency and productivity.
• Carrying out performance appraisals as required.

Skills and Personal Attributes:

• Business and operations management.
• Excellent sales and marketing skills.
• Good report writing skills.
• Customer and sales management.
• Personnel management skills
• Time Management skills
• Planning, monitoring, evaluation and reporting.
• Managerial competence
• Ability to effectively communicate goals, objectives, problems and solutions to staff and management.
• Negotiation skills
• An understanding of Auto Pedigree products and services.
• Sound knowledge of business and accounting principles.
• Ability to comprehend stock balance, asset and ledger reports.
• Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
• Networking

Personal Attributes:

• Committed
• Professional
• Resilient
• Honesty and integrity in all business dealings.
• Well groomed
• Energetic.