Purpose of the RoleTo lead and oversee all aspects of the lodge’s daily operations, ensuring high-end service delivery, exceptional guest experiences, efficient business performance, and alignment with luxury safari standards and conservation values.Key Duties & Responsibilities Operational LeadershipOversee all lodge departments including Front Office/Reception, Guest Services, Housekeeping, Food & Beverage, Kitchen, Maintenance, Guiding & Activities.Ensure smooth coordination and communication between departments to deliver seamless guest experiences.Monitor and uphold health, safety, hygiene, and environmental standards across the property.Maintain lodge facilities, vehicles, equipment, and infrastructure in pristine condition. Guest Experience & Service ExcellenceAct as the face of the lodge, personally welcoming guests, hosting throughout their stay, and ensuring personalised service.Handle guest feedback, concerns, claims and special requests promptly and professionally.Create and oversee unique, memorable experiences that reflect the lodge’s luxury brand and safari environment.Provide VIP hosting and build strong guest relationships for repeat business and positive reviews. Staff Leadership & Human ResourcesLead, train, mentor, and motivate a multifunctional team to maintain high standards of service and professionalism.Manage staff rosters, performance appraisals, training programs, and disciplinary procedures.Foster a positive, inclusive team culture and support staff development and engagement. Financial & Administrative ManagementOversee budget management, cost control, revenue tracking, and financial reporting to owners or senior management.Manage stock control, procurement, and supplier relationships, ensuring optimal inventory levels.Prepare regular operational performance reports and data on occupancy, revenue, and guest satisfaction.Ensure efficient administrative systems (reservations, billing, payroll, compliance documentation). Brand Standards ...

Qualifications & Experience

• Diploma or Degree in Hospitality Management, Tourism, Business, or related field preferred.
• 5–7+ years of progressive experience in lodge or hotel management, with significant exposure to luxury or 5-star lodge operations.
• Strong background in leadership, guest service excellence, financial oversight, and remote lodge management.
• Experience managing multicultural teams in remote environments is advantageous.

Skills & Attributes

• Exceptional leadership, communication, and interpersonal skills.
• Outstanding guest-centric attitude with high emotional intelligence.
• Strong organisational, problem-solving, and multitasking ability.
• Financial acumen and administrative proficiency (MS Office, PMS systems like Opera, Panstrat, etc.).
• Ability to work under pressure and adapt in a remote, bush-based setting.