To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Sets, Communicates and reaches targets UPT, ATV & Turnover
• Coaches and supports the team in delivering excellent customer service
• Lead the sales team through example and ensuring meeting of personal and company sales targets
• External market research, area analysis, proactively reports relevant information to various departments

Team Management

• Develop the team through regular, ongoing meetings and training (with attendance registers)
• Actively inform team on information received from OPS or Head office, providing regular feedback and ensuring all team members are well informed
• Conduct performance appraisals accurately and timeously, with recommended training plans and relevant feedback
• Complete rosters and adhere to the staffing template
• Ensure all staff adhere to standard company policies and procedures, actively train self and take responsibility for empowering staff with correct information

Inventory Management

• Minimise shrinkage and maintain accurate stock records in the POS system
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports.
• Manage inventory control, place orders accordingly and send them out in time back to the warehouse, report on inventory to relevant parties accordingly

Operations Management

• Manage time and attendance, follow and implement opening and closing procedures accordingly
• Reconcile cash-up reports and conduct investigations timeously to alleviate company losses
• Proactively manage controllable store expenses, stationery, refreshments, phone usage and cleaning products
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company
• Process refunds and exchanges according to company policy, escalate and inform OPS where necessary
• Review and submit month-end reports (clock in, RED, Staff purchase), Update and utilise managers dashboard, provide signed trained registers for all staff

SKILLS AND PERSONAL ATTRIBUTES

• Matric (compulsory).
• Relevant tertiary qualification is advantageous.
• A minimum of 3 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.