To coordinate, control, and execute multimodal export shipments (air, sea, and road) from order receipt to final delivery, ensuring compliance with international trade regulations, client requirements, carrier procedures, and internal service standards.
Key Responsibilities
Operational Control

Manage end-to-end export shipments across airfreight, seafreight (FCL/LCL), and road freight
Receive, verify, and process export instructions from clients
Book cargo with airlines, shipping lines, hauliers, and agents
Coordinate cargo collection, consolidation, packing, and delivery to ports/airports
Monitor cargo movements and proactively manage delays or exceptions
Liaise with overseas agents to ensure smooth destination handling 

Documentation & Compliance

Prepare and verify export documentation, including but not limited to:


Commercial Invoices
Packing Lists
Air Waybills / Bills of Lading
Certificates of Origin
Dangerous Goods Declarations (where applicable)


Ensure compliance with customs, airline, shipping line, and international trade regulations
Confirm cargo classification, HS codes, Incoterms, and routing instructions
Ensure Dangerous Goods shipments are handled in line with IATA / IMDG regulations

Customer & Agent Liaison 

Maintain professional communication with clients, carriers, and agents
Provide shipment status updates and resolve queries timeously
Manage service expectations and ensure high levels of customer satisfaction
Escalate operational risks or service failures to management when required

Financial & Administrative Duties

Ensure accurate costings and rate confirmations prior to shipment execution
Capture shipment data accurately on the forwarding system
Check supplier invoices for accuracy and query discrepancies

Key Performance Indicators (KPIs)

On-time shipment execution
Accuracy of export documentation
Customer satisfaction and communication standards
Compliance with regulatory and company procedures
File profitability and cost control