Manager: Service & Repair Division

Strand
Salary: Market Related
Job Type: Permanent
Sectors: Engineering Management
Reference: SW006068/CL

Apply before Feb 18 2026 | 30 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

MANAGER: SERVICE & REPAIR DIVISIONStrand: My client, a well-established air-conditioning and ventilation company operating since 2001, is seeking an experienced Service & Repair Manager to take full ownership of and drive the Service Department as a successful business unit.

Purpose of the Role:

Key Responsibilities Include but Are Not Limited To

Manage and lead the Service & Repair department as a standalone business unit
Step in to take charge of departmental operations and address outstanding snags
Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients
Lead, manage, and motivate the service team, including technicians and administrative staff
Ensure a high level of customer service, client communication, and follow-up
Manage appointment scheduling, access requirements for estates, and job allocations
Oversee departmental administration, reporting, and financial controls
Monitor service delivery standards, quality control, and turnaround times
Ensure compliance with health and safety standards, service regulations, and labour legislation
Liaise with clients, suppliers, and internal stakeholders
Identify operational challenges and implement effective, practical solutions
Compile and present regular management and performance reports

Criteria

Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
Previous experience within the air-conditioning, ventilation, or HVAC industry highly beneficial
Strong technical acumen
Excellent good business management skills
Strong administrative, financial, and reporting capabilities
Excellent computer literacy
Fully proficient in English and Afrikaans
Sound knowledge of HR and labour practices
Strong attention to detail and ability to thrive in a busy environment
Solutions-driven, proactive, and able to take initiative
Strong problem-solving and people management skills

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.