We’ve got a position available for a retentions consultant

Company: King Price

Purpose of position:

Communicating with clients and managing relationships in order to increase loyalty and retain their business.

Responsibilities:

• Handling difficult client calls
• Retaining clients as part of the King Price royal family
• Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards
• All dealings with clients must be in alignment with the company culture and values

Requirements:

• Matric or matric equivalent (essential)
• Previous retentions experience (beneficial)

Skills and Attributes:

• Sales and client service oriented
• Attention to detail and quality oriented
• Deadline and results oriented
• Ability to take initiative 
• Enthusiastic and passionate about the job and the company
• Organised, punctual and excellent time management skills
• Teamwork and collaboration
• Good judgment and problem-solving skills
• Adaptable and resilient
• Honesty and integrity
• Good interpersonal and communication skills
• Negotiation skills
• Administration skills