Company Description

Playa Bets is South Africa’s premier betting destination, offering an exciting online, mobile, and retail betting experience for sports enthusiasts and lucky number fans. With a strong national presence and fully licensed operations, Playa Bets is proudly 100% South African and committed to delivering world-class betting opportunities.

Role Description

We are looking for experienced Customer Support Agents to join our team in Mbombela (Nelspruit), Mpumalanga. This is a full-time, on-site role.

As a Customer Support Agent, you will be responsible for assisting customers with their inquiries, resolving issues, processing account adjustments, and ensuring a seamless customer experience. You’ll play a key role in maintaining excellent customer relationships and supporting our mission of providing reliable, friendly, and efficient service.

Key Responsibilities

Handle customer queries via phone, email, and in-person

Provide accurate information about betting services and promotions

Resolve complaints and escalate where necessary

Process account updates and adjustments

Maintain a high level of professionalism and customer satisfaction

Qualifications & Requirements

Must reside in Mbombela (Nelspruit), Mpumalanga

Proven experience in customer service or support (experience in betting/gaming industry advantageous)

Strong communication and interpersonal skills

Ability to thrive in a fast-paced environment

Problem-solving skills with attention to detail

Minimum: High school diploma (Matric)

💡 If you are passionate about customer service and meet the requirements, we’d love to hear from you!

📍 Location: Mbombela (Nelspruit), Mpumalanga

How to Apply 

Please send your CV and a brief cover letter summarising your relevant experience to: roman@playabets.co.za

Closing date: 01 February 2026