Role OverviewWe are seeking an experienced In-House Travel Consultant to manage and execute travel arrangements for guests visiting our portfolio of luxury safari and beach lodges. This role is commercially aware, detail-driven, and service-focused, supporting both direct guests and trade partners with flights, transfers, charters, and related logistics.Key ResponsibilitiesQuote, book, amend, and manage domestic and regional flightsArrange road transfers, air transfers, charters, and scenic flightsManage supplier relationships and negotiate preferred ratesApply margins and commissions in line with agreed pricing strategySupport reservations and sales teams to improve booking conversionIssue confirmations, vouchers, and travel documentationProactively manage flight changes, delays, and guest disruptionsMaintain accurate booking, invoicing, and reconciliation recordsEnsure all travel arrangements align with brand standardsAssist with reporting on travel revenue and performanceProvide professional, timely, and personalised guest communicationMaintain accurate records, confirmations, and supplier documentation

Required Skills & Experience

• Minimum 3–5 years’ experience as a Travel Consultant
• Strong knowledge of Southern and East African travel logistics
• Experience with luxury, safari, or tailor-made travel preferred
• Proven experience quoting and issuing flights and transfers
• Familiarity with airline fare structures and routing logic
• Proficiency in MS Office and travel booking systems
• Excellent written and verbal communication skills

Personal Attributes

• Highly organised with strong attention to detail
• Commercially aware and solution-oriented
• Calm and professional under pressure
• Guest-focused with strong service ethics
• Collaborative team player