About us and the Customer Support team:

YesPlay is one of South Africa’s leading and most trusted online betting platforms, fully licensed in the Western Cape. Since entering the fast-paced iGaming industry over 10 years ago, we’ve grown into a bold, ambitious brand driven by innovation, latest technology, and a genuine focus on customer experience.

Our Customer Support team sits at the heart of everything we do. As our platform continues to grow and attract more players, we are seeking energetic, customer-focused individuals who want to be part of a company that’s building something exciting - not just answering tickets, but shaping how customers experience the brand.

Location: Cape Town CBD (On-site)

Employment Type: Full-time (3-month probation)

Start Date: Immediate / 1–2 weeks’ notice

Working Hours: Rotational shifts in a 24/7 contact centre, including weekends and public holidays

We’re proud to offer more than just a job:

• Competitive salary packages and increased earning capacity with KPIs
• Paid leave on your birthday
• Company-arranged transport home for late shifts
• Real growth opportunities within a fast-growing business
• A supportive team culture where performance is recognised
• Ongoing training and development

Key Responsibilities

• Provide professional customer support via live chat, email, phone, and social platforms
• Resolve customer queries and complaints efficiently
• Meet KPI and SLA targets
• Maintain accurate records and follow internal SOPs
• Escalate issues when necessary

Requirements

• High school diploma
• Fluent English (written and verbal)
• Typing speed of 30 WPM or more
• Strong communication and problem-solving skills
• Ability to work shifts in a fast-paced environment

Advantageous

• Customer service experience
• Additional South African language
• Experience with customer support systems(Zendesk)

Join our collaborative team committed to delivering excellent customer service and growing within the iGaming industry.