Job Summary:

Horizon Planning, Human Capital Management, Financial Management,
Contracts/Supplier Management, Corporate Governance, Liaison- and Change
Management, Continuous Leadership Development
Networks, builds and maintains sound business relationships with customers
Participates in the unit sales process in support of the Product Sales
Representative and in conjunction with head office functions (Marketing &
Sales, Pricing, Product Support, Mining department, etc.)
Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential
Monitors and approves steps in the unit sales process and monitors quality of service
Reports on sales vs budget, problems, issues and continuous improvement issues
Participates in and approves maintenance planning activities
Manages the overall servicing process
Manages and assumes accountability for correct job costing information
Authorises credit notes and re-work
Reports on service, costs and warranties
Manages the parts sales process and authorises the parts obsolescence (scrapping) process
Checks compliance to stock count policy & procedure and reviews stock reports
Checks the safeguarding of assets
Monitors issues with emergency- and back orders and resolves bottlenecks and delays
Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence
Reports & makes decisions
Collates and reports on parts data – metrics, budget vs actual, problems and issues & availability
Plans work and resource allocation in physical warehouse
Manages the warehouse function for the branch
Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities
Manages the Product Support function for the branch
Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
Manages and controls expenditure
Monitors the quality of supplier services and providing feedback if unsatisfactory
Liaises/negotiates with suppliers
Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues
Maintains and enables a physical environment conducive to productivity and a positive image
Manages branch offices and branch assets
Monitors the safe usage of company vehicles & assets
Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required
Recommends and obtains approval for upgrades and maintenance
Monitors, controls and reports fixed costs vs budget