• Meet and greet, receive visitors to the organisation, determine their needs and direct them accordingly in a manner that enhances organisations reputation.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
• Escalate unresolved operational delivery and quality issues to operational Management. • Report on transactional activities within set guidelines to provide timely information for decision making in area of accountability.
• Deliver work according to governance, compliance, integrity, legal and ethics processes and procedures Control, monitor and record outgoing trunk calls and incoming reverse charge calls. • Deliver, plan and organise own work routine and task execution in an effective and efficient manner to reach agreed performance objectives.

• A minimum of Grade 12.
• Motor industry experience will an added advantage.
• Must have a clear Criminal Record.
• Must have excellent verbal communication skill.
• A Receptionist certificate will be an added advantage.

Skills and Personal Attributes:

• Have the ability to engage stakeholders at all levels in the vision to contribute to the journey and to inspire, influence and motivate to gain buy-in and commitment.
• Ability to build and maintain strong networks, teams, relationships and collaborative partnerships, to maintain and build trust and gain commitment to enable exhalent customer satisfaction.
• Be able to Understands the business value chain and the role that employee plays in delivering value to customer (internal or external).
• Displays a deep sense of integrity, honesty, humility and an openness to sharing their authentic selves with others to build trust and lasting relationships.
• Willing to work on public holidays and Saturdays.
• Willing to learn other disciplines and multiskilling.
• Well groomed