Summary description of role:

1. Safety, Health & Environment:

• Proactive safety implementation: Ensures adherence to SHE policies, conducts safety events, and integrates safety into work planning.
• Knowledge transfer and compliance: Instructs colleagues on safety procedures, verifies understanding, and enforces the use of protective gear.
• Hazard management and reporting: Identifies and reports hazardous situations, monitors safety equipment, and provides feedback on safety event effectiveness.

2. Machine inspections:

• Comprehensive inspection planning & execution: Plans and conducts inspections of components and undercarriages, ensuring adherence to schedules and customer agreements.
• Documentation and customer liaison: Manages component history files, verifies warranties and manuals, and communicates inspection results to customers.
• Reporting and follow-up: Completes and files inspection reports, submits copies to relevant departments, and recommends necessary upgrades.

3. Service & Repairs:

• Service call and repair planning: Plans and preparations for service calls and component modifications, including warranty repairs.
• Technical advice and support: Provides technical advice, liaises with internal departments, and drives after-market parts sales through technical expertise.
• Monitoring and documentation: Monitors machine down situations, oversees component overhauls, and completes required documentation for services and repairs.

4. Technical product reporting & advice:

• Data collection and reporting: Gathers and analyzes data from inspections and Komtrax to generate reports on equipment performance.
• Technical training and support: Provides technical training to customers and field service personnel and completes field campaigns.
• Product improvement and monitoring: Monitors machine hours, tracks component availability, and submits technical service information (TSI) for issues.

5. Drives after-market parts & service through advice:

• Product research and implementation: Researches and recommends products to enhance customer equipment and installs and commissions after-market parts.
• Cost saving and supplier liaison: Conducts benchmark exercises for cost savings and liaises with suppliers for AMS downloads.

6. Controls warranty claims:

• Warranty process management: Plans and executes warranty claims procedures, including document preparation and liaison with the warranties department.
• Component monitoring and support: Monitors components after repairs, assists with troubleshooting, and supports site personnel during commissioning.
• Reporting and business development: Compiles warranty reports, identifies new business opportunities for Reman components, and reports on sales and demand.