Technical Support Analyst(German)

Western Cape
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Benefits: Medical Insurance
Reference: 2331883
Employment Equity Position

Apply before Mar 16 2026 | 61 Days left

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Vacancy Details

Employer: ATM.SA

Key Responsibilities

End-User Support

· Handle incoming calls and respond to support emails about product malfunctions (screens, hardware, and content).

· Log all issues accurately into ServiceNow and escalate where necessary.

· Build and maintain strong relationships with end-users through clear and professional communication.

Monitoring & Troubleshooting

· Conduct reactive monitoring of error messages and malfunctions.

· Perform proactive monitoring when required to prevent outages.

· Troubleshoot basic technical issues and provide first-line resolutions.

Coordination With Field Services

· Work closely with the Field Services team for maintenance, repairs, or hardware swap requirements.

· Ensure smooth case handovers and follow up where needed.

Record Keeping & CMDB Updates

· Update the CMDB (Configuration Management Database) after hardware swaps or replacements.

· Ensure all devices and configuration details are accurately captured.

Additional Duties

· Perform other ad hoc tasks related to the Statement of Work (SOW).

· Support continuous improvement by identifying recurring issues.

Candidate Requirements

Minimum Requirements

· Matric (Grade 12) – essential

· Clear criminal record

· Clear credit check

· 1–2 years’ experience in a call centre or technical support environment (advantageous)

· Basic understanding of hardware troubleshooting and monitoring systems

· Experience with ServiceNow or similar ticketing tools (advantageous)

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.