Role OverviewAn established international higher education organisation is seeking a highly skilled IT Systems Operations Administrator to manage and support its IT systems, infrastructure, and security operations. This role is critical in ensuring system stability, data security, and operational efficiency across multiple platforms and users.The successful candidate will be responsible for system administration, server management and migrations, network and security oversight, automation initiatives, and providing hands-on technical support while contributing to future-focused IT innovation.

Key Responsibilities

System Administration & Operations

• Manage and maintain Windows-based systems and Microsoft 365 environments
• Administer Salesforce and system integrations
• Oversee server operations, migrations, backups, and recovery processes
• Ensure system performance, uptime, and scalability

IT Infrastructure & Security

• Manage network infrastructure, firewalls, and access controls
• Implement and maintain cybersecurity frameworks and policies
• Ensure compliance with security, data protection, and business continuity standards

Support & Troubleshooting

• Provide advanced technical support and resolve complex system issues
• Troubleshoot network, application, and infrastructure-related incidents
• Support end users and internal stakeholders across systems

Innovation & Development

• Implement automation solutions to improve efficiency
• Contribute to continuous improvement of IT systems and processes
• Support future IT strategy and system enhancements

Project & Policy Management

• Develop, implement, and enforce IT policies and procedures
• Support IT-related projects, upgrades, and rollouts
• Maintain documentation and operational standards

Minimum Requirements

• Minimum 3 years’ experience in IT systems administration, IT operations, or a similar role
• Strong technical knowledge of Windows, Microsoft 365, Salesforce, and system integrations
• Proven experience managing IT infrastructure and cybersecurity frameworks
• Ability to diagnose and resolve complex technical issues effectively

Qualifications

Essential

• System Administration certification (e.g. ITIL Foundation, CompTIA Network+)
• Cybersecurity certification (e.g. CISSP, CompTIA Security+)
• Microsoft and Salesforce certifications (e.g. Microsoft Certified: Azure Administrator Associate, Salesforce Certified Administrator)

Desirable

• Qualification in IT, Computer Science, System Administration, or a related field
• Salesforce Platform App Builder certification
• Project Management certification (e.g. CAPM, PMP, PRINCE2 Foundation)
• Experience working with a Learning Management System (Moodle preferred)

Advantageous Skills

• Familiarity with Moodle LMS
• Understanding of UX/UI principles
• Knowledge of ADDIE instructional design model
• Awareness of accessibility standards and best practices

Personal Attributes & Values

• Commitment to excellence
• Strong collaboration and teamwork
• Continuous improvement mindset
• High levels of accountability and professionalism

Application Information

• All appointments are subject to reference checks, vetting (where applicable), and proof of eligibility to work in South Africa
• This job description serves as a guide and may be amended to meet organizational requirements
• If no feedback is received within 3 weeks of application, please consider the application unsuccessful