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PRE-SALES SUPPORT ENGINEER

Port Elizabeth
Salary: Market Related
Job Type: Permanent
Sectors: Engineering Manufacturing
Reference: CET004213/MO

Apply before Feb 15 2026 | 31 Days left

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External Application

Vacancy Details

Employer: Sentinel Staffing Services

Our client in PORT ELIZABETH is looking for a pre-sales support engineerSUMMARY The Pre-Sales Support Engineer’s role is to support the Hyfire wireless fire detection product range in South Africa, ensuring that the solutions offered to our client base meet the specified functional criteria and that the quotations submitted are accurate.

DUTIES & RESPONSIBILITIES
Sales

Assist with Hyfire designs and advise on solutions.
Correspond regularly with existing and new consultants via email and telephonically.
In conjunction with sales, maintain an accurate database of these consultants.
Represent the company in local exhibitions/seminars.

Support

Provide first-level product support to clients.
Attend site visits with clients to assist with site surveys and system design.
Provide product demonstrations to clients on an ad-hoc basis.
Assist with on-site commissioning of systems, should this be required.
Create training schedules and organise venues for external training in consultation with the Hyfire Business Development Manager.

Training & Technical

Provide training on the Hyfire wireless product line.
Update ERP with all technical assistance cases.

Key Performance Indicators

The number and accuracy of BOQs and designs generated
Consultant database activity
ERP Case management
RMA case management
Number of external training sessions given

REQUIREMENTS
Essential Skills & Experience

At least three years of relevant pre-sales experience.
A proven track record of doing system designs and generating accurate BOQs.
Proven ability in providing technical demonstrations and presentations to customers.
Excellent written and verbal communication skills.
Well-versed in preparing professional proposal documentation.
Fully computer literate.

Advantageous Skills & Experience

Industry-specific knowledge of fire detection.
SAQCC registered at Fire Detection Designer or Commissioner level.
Experience with graphics packages such as AutoCAD and Integrated BIM tools
BTech Electronics or similar qualification.

REPORTING

This position reports to the Hyfire Business Development Manager and to the Technical Manager on all technical support-related issues.

LOCATION

This position is based in Port Elizabeth

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About Sentinel Staffing Services

Sentinel Staffing Services has been providing a professional recruitment solution to employers and job seekers in all industries since 1999.

We offer a full recruitment service for permanent and contract staff/vacancies from entry level to Financial, Office Support, Engineering, Human Resources, Technical, Information Technology, Warehousing, Legal and Senior Executives.

Our mission is to ensure that our clients and job applicants are satisfied with our recruitment service and that their recruitment needs are met through our professionally trained personnel consultants.

Sentinel Staffing Services has an extensive database of top quality clients and candidates in a permanent/contract capacity.