- Free State
- Salary: Market Related
- Job Type: Permanent
- Sectors: Construction Engineering Mining
- Benefits: Medical Aid Pension Bonus Training Car Allowance Parking Travel Allowance Maternity Leave
- Reference: 8099
- Employment Equity Position
Vacancy Details
Employer: Komatsu South Africa (Pty) Ltd.
Introduction:
Komatsu South Africa has an amazing opportunity for a Product Support and Sales Representative in New Vaal field service.
Summary description of role:
- Plans for inspection of equipment about dates, workshops, nomination of service, stock, and other resources on behalf of customer.
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Conducts delivery inspection of machines.
- Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
- Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
- Discusses the inspection report with the customer, with specific reference to deviations and impact.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
- Plans for the modification of equipment.
- Oversee warranty repairs that may be required at the site.
- Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
- Drives after-market parts sales through effective technical advice.
- Monitors modifications for quality and operational issues.
- Submits machine down notice (MDN) and machine up notice (MUN) as required.
- Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
- Monitors the Komatsu machine hours in conjunction with the component hours.
- Compiles and utilises reports to improve parts and service sales to the customer.
- Discusses significant deviations or issues with customers for proactive strategies to rectify problems.
Candidate Requirements
Qualifications:
- A Millwright trade certificate.
Experience:
- At least 4 years post-trade experience working with Komatsu shovels, demonstrating strong proficiency in fault diagnosis.
- 2 years of supervisory experience (an advantage).
- Komatsu products/heavy earth moving equipment in a mining environment.
Specific knowledge requirements:
- Valid Driver’s License.
- MS Office(Intermediate).
- SAP (Beginner).
- Computer literate.
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About Komatsu South Africa (Pty) Ltd.
We build machines to answer the needs of society. For more than a century, our brand has been synonymous with connection to community. It guides everything we do, from the ways we think about innovation, to how we hire and train new employees around the world, and how we build relationships with our customers.
In 1921, Meitaro Takeuchi founded our company in the town that shares our name. He did so to provide work for the local community after the closure of a nearby copper mine.
Today, we have come a long way from where we started. We have evolved into a truly global company with a diverse workforce comprised of different nationalities and beliefs. And it’s by harnessing the potential of all our different talents and unique perspectives that we push ourselves further.
We explore and help advance the boundaries of technology, developing smart construction equipment and autonomous mining trucks, creating underwater electric bulldozers and even conceptualizing an excavator capable of operating on the moon. Our products and solutions directly support industries essential to the ongoing development of modern societies and everyday life.
For our core customers in forestry, construction and mining, we make big machines that take on even bigger challenges, gentle giants answering the needs of society.
We believe that when people are united by a common goal, the truly remarkable happens. In communities across the globe, we find purpose in creating value through manufacturing and technology innovation to empower a sustainable future where people, business, and our planet thrive together.
Harnessing our collective expertise to go further, we stay true to our brand promise: Creating value together.
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