Company Overview

We are a leading sports apparel, footwear, and equipment company operating in both the retail and wholesale sectors. Our products are distributed through physical stores, wholesale partners, and multiple e-commerce platforms. As our online presence continues to grow, we are seeking a highly organised and detail-oriented E-Commerce professional to manage and optimise all e-commerce operations across our platforms.

Role Overview

The E-Commerce Operations Coordinator / Manager will be fully responsible for managing all day-to-day e-commerce activities across multiple online sales channels. This role requires close coordination with internal departments, third-party distribution centres, and external e-commerce partners to ensure accurate product listings, efficient order fulfilment, and a high standard of customer service.

Key Duties and Responsibilities

E-Commerce Operations & Order Fulfilment

• Manage and fulfil all orders received across various e-commerce platforms in a timely and accurate manner
• Coordinate with internal warehouses and third-party distribution centres to ensure smooth order processing and dispatch
• Monitor order statuses, resolve fulfilment issues, and manage returns or customer queries related to orders

Product & Platform Management

• Ensure all product listings are accurate and up to date, including:
  
• Pricing
• Stock availability
• Product descriptions
• Product images
• Technical specifications and sizing information
•  
• Load and publish new products across applicable e-commerce platforms in line with brand standards
• Ensure platform compliance with partner and marketplace requirements

Stock & Distribution Coordination

• Monitor stock levels across internal and third-party distribution centres
• Liaise with supply chain and warehouse teams to ensure sufficient stock availability for e-commerce demand
• Proactively identify and address potential stock shortages or overselling risks

Customer & Partner Liaison

• Act as the primary point of contact for e-commerce customers regarding order-related queries
• Liaise with e-commerce platform partners, marketplaces, and logistics providers to ensure operational efficiency
• Resolve customer or partner issues professionally and within agreed service level standards

Reporting & Performance Monitoring

• Monitor e-commerce performance metrics such as order volumes, fulfilment timelines, and stock accuracy
• Prepare basic reports and insights for management as required
• Identify opportunities to improve efficiency, accuracy, and customer experience