Internal Sales Administrator – B2B / Kit Your Crew

Department

B2B / Kit Your Crew (Internal Sales & Operations)

Role Summary

We are looking for a highly organised and detail-driven Internal Sales Administrator to support and manage all B2B (Kit Your Crew) orders from enquiry to delivery.

This role is the central coordinator between the customer, sales, warehouse, embroidery, and logistics teams. You will ensure that customers receive clear communication, accurate information, timely approvals, and a smooth end-to-end experience.

The role requires strong admin, communication, and follow-through skills, as well as basic design capability (or willingness to learn) to create customer embroidery approval documents.

Key Responsibilities

Customer & Sales Support

• Act as the main point of contact for B2B / Kit Your Crew customers after the initial enquiry
• Communicate clearly with customers regarding:
• Product details
• Pricing and quotes
• Embroidery options and limitations
• Lead times and delivery expectations
• Ensure customers receive accurate, professional, and timely responses
• Follow up with customers to ensure payments are made before production begins

Order & Process Management

• Manage B2B orders from confirmation through to delivery
• Ensure embroidery approval documents are:
• Correct
• Approved by the customer
• Signed off before production
• Coordinate internally to:
• Request warehouse picking of orders
• Move stock from warehouse to embroidery
• Track embroidery progress
• Confirm completion and readiness for dispatch
• Book couriers and manage logistics for customer deliveries
• Ensure orders are completed on time, correctly, and to specification

Embroidery Approval & Basic Design Work

• Create basic embroidery approval documents for customers
• Update logos, placement, colours, and garment mockups as required
• Use Adobe Illustrator (or similar) at a basic level
• Willingness to learn and improve design skills is essential

Quality Control & Customer Satisfaction

• Double-check order details before production
• Ensure customers are happy with approvals before proceeding
• Proactively flag issues or risks early
• Maintain a professional, calm, and solutions-focused approach at all times