Our client in Paarl is in need of a junior Customer Support Consultant. The Support Consultant provides high-quality customer and technical support to ensure a positive customer experience and strengthen trust. The role focuses on professional service delivery, effective problem resolution, and maintaining the company’s reputation through excellent customer care.

Key Performance Areas
Customer Support Service
Issue Resolution & Complaint Handling
Accuracy & Record Keeping
Team Collaboration
Knowledge Development

Key Responsibilities
Handle customer calls and inquiries professionally.
Resolve issues and complaints efficiently.
Maintain accurate records of all customer interactions.
Follow up with customers to ensure satisfaction.
Work closely with team members to improve service delivery.
Stay updated on products, systems, and company policies.
Meet performance standards for service quality and response times.
Participate in training and team meetings.

Required Attitudes & Values
Customer-focused and professional
Honest and trustworthy
Accountable and reliable
Team-oriented
Calm under pressure
Willing to learn and grow

Please email your CV through to 
annemie@vinerecruitment.co.za with a photo, salary expectation, location and availability