The Customer Service Representative will provide high-quality support to national and international clients, handling inquiries related to domestic and cross-border shipments. The role ensures exceptional customer experience through timely communication, accurate information sharing, and effective coordination with internal and external stakeholders.

Key Responsibilities

• Handle inbound and outbound customer inquiries from national and international clients via phone, email, and chat
• Track domestic and international shipments and provide accurate status updates
• Resolve customer complaints related to deliveries, delays, customs, or service issues
• Communicate clearly with customers across different regions and time zones
• Maintain accurate records of all customer interactions in the CRM system
• Liaise with operations, dispatch, customs, and delivery teams to resolve issues
• Escalate complex or high-priority international cases to supervisors when required
• Ensure compliance with company policies and international service standards
• Deliver a consistently high level of customer satisfaction