"Execute activities to retain customers in order to grow the business in alignment with the overall business strategy"

Reactive interventions - actions should be geared towards reducing these kinds of interventions:

 

Appropriate problem solving and damage control actions are implemented to satisfy the customer.
All actions are accurate and timeous as per customer expectations and needs.
Follow-up and closing the loop is applied consistently.

•        Pro-active interventions - actions should be geared towards increasing these kinds of interventions.
 
 

Pro-active engagement with clients to sustain customer loyalty and to promote the RAM brand.
Being innovative and creative with the kind / type of intervention implemented whilst ensuring that costs are contained.

•         Actions are suitable and appropriate to a specific client to increase the value and meaning of the action for that client.
 

Rate increases – Proactively negotiating with clients when they are due for a rate increase.

Conduct monthly KPI meetings with customers to discuss both RAMS’s and the client’s performances as well as any issues that have occurred.

. Fully aware of and in support of monthly, quarterly and annual individual Sales targets.
Plan, direct and coordinate all customer identification and sales activities towards meeting (own) individual Sales targets.
Maintain a comprehensive and current awareness and understanding of RAMs services and operations in order to meet or exceed customers’ needs and expectations during the sales process.
Proposals are professionally and accurately prepared in a manner that promote the RAM brand and facilitate the sales process.

Negotiate pricing to the benefit of both the customer and RAM.

Accurate interpretation by key account holders to utilise the information to:

-  identify underlying challenges and to find appropriate solutions;
-  identify areas of priority, and to
-  Form basis for sound business decisions in support of the retention of clients.

Ensuring that all Sales and Retention admin and records are current and accurate.
Providing timeous and accurate input for Sales and Retention reports.
Providing monthly minutes of meeting held with customer’s to Sales and Retention Manager as well as other stakeholders.