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Customer Care Agent

Edenvale
Salary: Market Related
Job Type: Permanent
Sectors: Investment Sales
Reference: 165774

Apply before Jan 20 2026 | 5 Days left

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Vacancy Details

Employer: Motus Corporation

To record, investigate and resolve Customer issues with the view to improve organizational performance and systems.

DUTIES / KEY RESPONSIBILITIES:

To be accountable and take ownership of Customer concerns, showing empathy, credibility, and confidence
Determines eligibility by comparing client information to requirements
Handle sensitive situations in a calm constructive manner whilst showing effectiveness in high-pressure situations
Highly motivated individual who displays accountability for achieving individual and team goals and objectives
Responsible for promoting and enhancing positive customer relationships
Processes all calls using professional telephone etiquette
Expertly uses CRM to capture calls accurately, confidently navigating screens to search, create, view and update Customer records, controlling the call through to resolution
Contributes to the success of the Customer Care Team by working together to build a positive team environment
Ability to handle multiple tasks and adjust conversation style depending on nature of incoming call

EDUCATION AND EXPERIENCE

Matric / Grade 12
Good computer skills (MS Outlook, Word)
Customer Care / Call Centre certificate would be an advantage
Motor industry knowledge an advantage
RE & FAIS – added advantage
Must have a minimum of 2 – 3 years’ services advisory experience within the motor industry
Must have a minimum of 2 - 3 years Customer Service experience within a competitive environment

KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES:

Must have a strong desire to resolve customer issues
Strong problem-solving skills
Strong communication skills (verbal and written) – excellent grammar and articulation
Must have excellent active listening skills
Must also be able to read, speak and understand English (any other languages would be an added advantage)
Excellent telephone skills (professional telephone etiquette) and the ability to communicate with enthusiasm and drive
Social media experience preferrable
Conflict management skills
Deadline driven
Consumer Protection Act knowledge an advantage
Resilience
Excellent work ethics
Team player
Computer literate - Microsoft CRM beneficial
Be able to help and resolve all levels of queries and complaints
Excellent time management
Punctual (attendance will be monitored)
Honesty & Reliability
Self-disciplined
Confident and assertive
Ability to deliver under pressure
High degree of accuracy and attention to detail required
Credit & criminal clear
Own or reliable transport
Own and Live up to company values

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.