SERVICE CONTROLLER (GAUTENG)

United Business | Operational Excellence | High Standards

United Business is appointing a Service Controller in Gauteng—someone who brings order to complexity and keeps service delivery moving with pace, accuracy, and professionalism.

This is a role for a structured thinker and strong coordinator: you’ll be the control tower between technicians, clients, suppliers and internal teams. When the day changes (and it will), you adapt calmly, communicate clearly, and keep the operation on track.

The purpose of the role

To coordinate the end-to-end service workflow so that jobs are logged, scheduled, dispatched, executed and closed out efficiently—while protecting turnaround times, service levels and customer confidence.

Key responsibilities (what you will own)

• Job logging & coordination: Receive and capture service requests accurately and ensure correct job creation and prioritisation.

• Scheduling & dispatch: Plan daily routes and technician allocations to optimise time, workload and responsiveness.

• Client communication: Confirm bookings, provide progress updates, manage expectations, and escalate issues professionally when required.

• Service administration: Ensure job cards, reports, checklists and close-out documentation are complete, accurate and filed correctly.

• Parts & stock coordination: Liaise internally and with suppliers to ensure parts availability and minimise delays.

• Performance & SLA tracking: Monitor open jobs, turnaround times, backlog and repeat faults; identify risks early and act decisively.

• Problem-solving under pressure: When plans change, you re-sequence priorities quickly—without losing control or detail.
  
  

  The standards we work to

  This role is not about “being busy.” It’s about delivering clean execution:

  • You take action without being chased.

  • You communicate clearly and early.

  • You don’t hide problems—you solve them or escalate them.

  • You maintain accuracy even when the day is chaotic.

   

  If that sounds like you, you’ll fit in well here.