We’ve got a position available for an outbound client care consultant

Company: King Price

Purpose of position:

Providing superior service to internal and external clients. Selling products to retain existing clients and attract new business for the organisation.

Responsibilities:

• Dealing with client queries and complaints
• Upselling a variety of products to existing clients, on all levels, in a competent, efficient, and professional way
• Acting in accordance with the quality standards that are in place and in line with the King Price values

Requirements:

• Matric or matric equivalent (essential)
• RE5 (essential)
• Full FAIS qualification (advantageous)
• Previous call centre experience, preferably in client care and/or sales environments (essential)
• Relevant experience in short term insurance (advantageous)
• Excellent product knowledge

Skills and Attributes:

• Live the King Price values
• Excellent attention to detail and quality oriented
• Strong problem-solving, decision-making and objection handling skills
• Deadline and results driven
• Ability to cooperate and communicate with all levels of management and clients
• Strong people skills and client-oriented
• Team player
• Show traits of resilience, integrity, ambition and passion
• Work well under pressure