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Customer Service Advisor

Cape Town CBD
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre Telecommunications Soft Skills
Reference: CS - UK Advisor

Apply before Mar 14 2026 | 59 Days left

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Vacancy Details

Employer: EXL Service

Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards.

Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes

Required Skills

Call Centre Customer Service Advisor: 1 year or less

Candidate Requirements

Grade 12 (Mandatory)

6+ months call centre experience and/or

6+ months collections experience

Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)
Good articulation of the English language (Spoken and Written)

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About EXL Service

From our beginnings in business process services to becoming a global leader in data and AI, EXL has over 25 years of proven experience redefining what's possible for our clients. We empower businesses across industries like insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure. By combining data, AI, and deep industry expertise, we drive transformation and growth for those we serve.