Customer Liaison Officer

Apply before Jan 23 2026 | 4 Days left

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Vacancy Details

Employer: Multotec (Pty) Ltd

  • Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
  • Prepare and send quotations to clients, accurately and timeously according to procedures
  • Quotes and orders are correctly recorded on JDE and On-Base
  • Quote conversions and open quotes are monitored and actioned as required
  • Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
  • Contact with key stakeholders is maintained regarding possible orders or status of proposals
  • Follow up with Clients and Frontline Sales personnel to obtain orders
  • All major quotations and tenders are followed up on and feedback provided to management.
  • Process incoming orders correctly and accurately using the sales order procedure
  • Orders are expedited on daily basis with production units and communicated to the customers.
  • All queries/complaints are handled to customer satisfaction
  • Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.

Prepare accurate and timeous reports, including:

  • Quote status reports
  • High value quote reports
  • Open Job Status reports
  • Preparation, typing and distributing of minutes, correspondence and emails as required
  • Daily production meetings are attended and feedback distributed
  • Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
  • Assisting frontline Engineers with quotes and queries when not in the office
  • Queries on debtors book updates and expediting are handle to satisfaction
  • Commercial queries are dealt with as required
  • LDN/LO approvals as per customer allocation

Candidate Requirements

  • Grade 12
  • 3 years’ working experience in an internal sales/administration or client-facing role.
  • Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
  • JDE (sales and inventory modules) will be highly advantageous.
  • Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
  • Ability to handle order inquiries, delivery updates, and customer complaints professionally.
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About Multotec (Pty) Ltd

Multotec has refined the global mineral processing industry for over 40 years with seamlessly integrated mineral processing equipment that improves process efficiency, reduces waste and lowers the costs of each ton produced.

Trusted by the world’s mineral processing, power generation, petrochemical and water treatment industries, Multotec helps mining giants and small processing plants achieve their mineral processing goals.

Multotec’s extensive application knowledge of process flow sheets and technical expertise delivers customised application-specific equipment for our clients:

  •            Screening Media Solutions
  •            Mineral Processing Equipment
  •            Wear Resistant Linings
  •            Solid/Liquid Separation Solutions
  •            Conveyor Belt Fastening Systems
  •            Water Treatment Solutions
  •            Armour Protection Products

All Multotec products are designed according to exact application and output requirements, defined according to extensive on-site audits and a holistic understanding of client expectations. Our manufacturing facilities are equipped with state-of-the-art design technologies, including: 3D Prototyping, Computational Fluid Dynamics, Computer Aided Drawing and Trajectory Modelling among others.

Multotec is the only manufacturer to offer clients specialised metallurgical support. Our engineers provide continual performance monitoring and optimisation. This reduces unplanned downtime and improves the efficiency of your equipment lifecycles, driving down operational costs.

Headquartered in Johannesburg, Multotec has offices throughout Africa, and global operations through registered companies in Australia, Asia, South America, Canada and Europe; and is ISO 9001 certified. 

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