🚀 We’re Hiring: Junior QSR Helpdesk Agent | Lesaka

Are you tech-savvy, customer-focused, and eager to grow your career in support services?

Lesaka is looking for a Junior QSR Helpdesk Agent to join our team in Midrand, Johannesburg. This role is perfect for someone who thrives on solving problems, supporting clients, and ensuring smooth operations across hardware and software systems.

📍 Location: Midrand, Johannesburg
📊 Reporting To: Call Centre Manager
🛠️ Division: Operations

💼 Why This Role Matters

As a Junior QSR Helpdesk Agent, you will:
✅ Deliver outstanding service to customers and clients
✅ Diagnose and resolve technical hardware and software issues
✅ Support and escalate queries to ensure timely resolution
✅ Play a key role in strengthening Lesaka’s reputation for reliability and innovation

🔍 Key Duties & Responsibilities

• Deliver service to customers with professionalism and efficiency
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about hardware and software
• Gather customer information and determine issues by evaluating and analysing root causes
• Diagnose and resolve technical hardware and software problems
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per client specifications
• Redirect problems to appropriate personnel when necessary
• Accurately process and record call transactions using designated software
• Offer alternative solutions where appropriate to retain customer and client business
• Communicate clearly and effectively in oral and written form
• Follow up and make scheduled call backs to customers where necessary
• Stay up to date with software and hardware changes/enhancements

(This list is not exhaustive and may evolve with business needs.)

🧠 Minimum Requirements & Competencies

✔️ Grade 12 qualification
✔️ Computer literacy (essential)
✔️ A+ and N+ certifications or relevant experience
✔️ Point of Sale experience, restaurant industry knowledge, SQL skills, and other IT qualifications advantageous
✔️ Strong communication skills (written and oral)
✔️ Attention to detail and ability to work under pressure
✔️ Punctual, reliable, and presentable
✔️ Ability to work independently and achieve goals without constant supervision

💡 Why Lesaka?

At Lesaka, we’re more than just a fintech company — we’re a movement. Join a team that values:
• Entrepreneurial Spirit
• Integrity
• Collective Wisdom
• Bias to Action

Preference will be made to support EE / AA measures.

🔗 Ready to support clients and grow your career?
Apply now or share with someone who’d be perfect for this role — your expertise could define the future of our Helpdesk team.

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