HR Consultant

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Benefits: Medical Aid Bonus Provident Fund
Reference: #P5304

Apply before Mar 14 2026 | 61 Days left

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Vacancy Details

Employer: Merchants SA Pty Ltd

The HR Consultant is responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards.

1. Recruitment and Induction

· Assists management with the development of Job Profiles and Specifications

· Delivers on recruitment requirements for the business areas

· Ensures all new employees are taken through an induction

2. Administration and Reporting

· Completes all letters, contracts, benefits documentation in an accurate and timely manner

· Provides regular and thorough HR reporting back to the Head of HR and the Business areas as required

· Addresses all payroll issues in a timely manner

· Updates the HR systems with all relevant information

· Updates headcount and attrition reports and maintains an accurate staff list at all times

3. Industrial and Employee Relations

· Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy

· Supports and ensures preparedness of line management in disciplinary matters

· Documents and minutes the results of all disciplinary hearings

· Brings any out-of line situation to management’s attention

4. Performance Management

· Advises and ensures implementation of performance management through the People Dimension System for all permanent staff on the DD payroll

· Rolls out HR initiatives as required for Group HR and Merchants

5. Employee Well-being

· Informs line mangers in respect of advisory services available to employees

· Co-ordinates wellness day activities

· Recognizes new trends and patterns of behavior and alters management

Required Skills

HR Experience Preferably In Call Centre : 2 to 3 years

Candidate Requirements

§ Completed or studying towards an HR diploma/degree

§ Minimum 2-3 years, HR experience

§ Knowledge of LRA

· Knowledge of BCoE, SDA

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About Merchants SA Pty Ltd

About us:

Who We Are

At Merchants, we are a leading partner in customer experience and business process outsourcing (BPO). Our mission is to deliver outstanding customer service through digitally enabled, human-centred interactions. What sets us apart is our strong belief that People Matter. This principle guides everything we do—placing our employees, clients, communities, and partners at the heart of our business.

A Career That Matters

Joining Merchants means more than just starting a new job—it means becoming part of a purpose-led organisation that values your growth and wellbeing. We are proud to have been recognised as a Top Employer in South Africa for seven consecutive years, and we remain the only BPO provider in the country to hold this achievement. With a team of over 5,000 employees based in Johannesburg, Pretoria, Cape Town, and Durban, we offer real opportunities for development, internal progression, and long-term career success.

A Culture of Collaboration and Care

At Merchants, you’ll find a workplace culture rooted in openness, collaboration, and inclusivity. We believe in working together, celebrating shared success, and supporting one another. Now operating as part of the global NTT brand, following the integration of Dimension Data in 2020, we combine the strength of international expertise with the warmth and support of a people-first, South African-led environment. This balance provides our employees with both global exposure and local relevance.

Our Journey and Expertise

Merchants was founded in the UK in 1981 and became part of Dimension Data in 1997. Today, we operate under the NTT brand—a global leader in technology and business solutions. With NTT’s backing and innovation capabilities, we have grown into a trusted specialist in contact centre services and consulting. Our tailored solutions span inbound customer service, outbound sales, and back-office processing. We proudly support both B2B and direct-to-consumer clients across industries such as telecommunications, insurance, banking, airlines, retail, and internet service providers.

What Drives Us

Our approach is grounded in two core commitments: building sustainable futures for our people and delivering simple, positive, and exceptional customer experiences. We don’t just serve our clients—we create meaningful, long-term partnerships. Through insight, innovation, and genuine collaboration, we deliver measurable value and lasting impact.

Why Choose Merchants

When you join Merchants, you're joining a company that truly invests in you. We support your ambitions, recognise your contributions, and give you space to grow. This is a place where your voice is heard, your work has meaning, and your potential is realised.

If you’re passionate about delivering great customer experiences and looking to build a future with a company that puts people first, we’d love to have you on the journey.