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BI Manager

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Benefits: Medical Aid Bonus Provident Fund
Reference: #3433

Apply before Mar 14 2026 | 61 Days left

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Vacancy Details

Employer: Merchants SA Pty Ltd

The purpose of this position is to manage and develop a central data source for Business Intelligence across Merchants.

1. System development and management

Plans and develops a single automated platform for all Business Intelligence across Merchants.
Analyzes business requirements and ensures the database platform is stable, functional and available
Equips all operations to utilize the system and interpret the information it provide
Documents all system processes, policies and procedures related to databases and statistical information ensuring standardisation across Merchants

2. Reporting

Develops and automates reports that indicate the Merchants organisations performance
Creates reports which facilitate decision-making for Merchants
Facilitates the process of information analysis and report development for the Business units
Identifies best practices in report design and automation
Researches business intelligence tools that are appropriate for Merchants
Provides business intelligence support to enable Business Improvement

3. People Management

v Leadership

· Leads by example in living the values of the organisation

· Ensures the department is fully equipped to handle the work load and distribute work flow

· Coaches to ensure a full understanding of consequences of errors

· Creates an environment that fosters team work and co-operation amongst team members

· Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives

· Communicates effectively, building and maintaining relationships

· Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation

v Attraction & Selection

· Ensures appropriate staffing and action accordingly

· Identifies need for creation of position and forward recommendation to direct manager and HR

· Selects and places candidates in terms of agreed recruitment and selection process

v Retention

v Develops and empowers people, recognizing and rewarding value-added performance

v Training and Development

Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans

· Monitors implementation of training needs as per individual development plans

v Career Pathing and Succession Planning

· Identifies, manages and develops talent

v Performance Management

· Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organisational and individual needs

· Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action

Required Skills

Sql Experience: 3 to 4 years
Business Intelligence Design Experience Including 2 Yrs Data Warehousing: 7 to 8 years

Candidate Requirements

· B.Comm Information Systems or BSc Computer Science

· 5-8 years Business Intelligence design experience including 2 yrs Data warehousing automation experience and 3 yrs SQL experience

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About Merchants SA Pty Ltd

About us:

Who We Are

At Merchants, we are a leading partner in customer experience and business process outsourcing (BPO). Our mission is to deliver outstanding customer service through digitally enabled, human-centred interactions. What sets us apart is our strong belief that People Matter. This principle guides everything we do—placing our employees, clients, communities, and partners at the heart of our business.

A Career That Matters

Joining Merchants means more than just starting a new job—it means becoming part of a purpose-led organisation that values your growth and wellbeing. We are proud to have been recognised as a Top Employer in South Africa for seven consecutive years, and we remain the only BPO provider in the country to hold this achievement. With a team of over 5,000 employees based in Johannesburg, Pretoria, Cape Town, and Durban, we offer real opportunities for development, internal progression, and long-term career success.

A Culture of Collaboration and Care

At Merchants, you’ll find a workplace culture rooted in openness, collaboration, and inclusivity. We believe in working together, celebrating shared success, and supporting one another. Now operating as part of the global NTT brand, following the integration of Dimension Data in 2020, we combine the strength of international expertise with the warmth and support of a people-first, South African-led environment. This balance provides our employees with both global exposure and local relevance.

Our Journey and Expertise

Merchants was founded in the UK in 1981 and became part of Dimension Data in 1997. Today, we operate under the NTT brand—a global leader in technology and business solutions. With NTT’s backing and innovation capabilities, we have grown into a trusted specialist in contact centre services and consulting. Our tailored solutions span inbound customer service, outbound sales, and back-office processing. We proudly support both B2B and direct-to-consumer clients across industries such as telecommunications, insurance, banking, airlines, retail, and internet service providers.

What Drives Us

Our approach is grounded in two core commitments: building sustainable futures for our people and delivering simple, positive, and exceptional customer experiences. We don’t just serve our clients—we create meaningful, long-term partnerships. Through insight, innovation, and genuine collaboration, we deliver measurable value and lasting impact.

Why Choose Merchants

When you join Merchants, you're joining a company that truly invests in you. We support your ambitions, recognise your contributions, and give you space to grow. This is a place where your voice is heard, your work has meaning, and your potential is realised.

If you’re passionate about delivering great customer experiences and looking to build a future with a company that puts people first, we’d love to have you on the journey.