Calling on existing customers regularly, seeking to understand their needs, and going the extra mile to ensure their needs are met.
Providing a complete range of DIY and Industrial tools and hardware, enhancing the company's relationship by giving them the best service possible.
Retain and grow our existing customer database, through the quality of our service, providing an excellent customer journey in a competitive market.
Focus on the quality of the call.  Engage with customers, build trust and ensure the customer buys the products they require.
Know and understand the customer’s business and become their trusted supplier subject matter experts.
Listening to the customers and assisting with a business proposition is central to the role, solving queries they may have is vital, as is advising customers of new innovative products and services the company can provide.