Reporting to Regional IT Manager
Description of the function

To ensure the IT and OT Application & Infrastructure environment stability, performance, security and progressive evolution by managing and supporting it in line with the company's Group IT and Security Policies.
To assist with regional support activities.
This function reports into the Regional IT Manager

Job Function:
Ensure the local Application & Infrastructure environment stability, performance, security and progressive evolution

To manage all local infrastructure (network, server, pc, …)
To manage all local applications
To manage technical security
To manage local back-up
To manage local disaster recovery
To manage local release (patch, …)
To manage local maintenance / support contracts
To participate in yearly budget cycle

Provide end user support for all users in the assigned region in line with the Group Global service desk:

Centralize all IT incidents and IT requests using common group IT helpdesk tool
Ensure proper handling of support tickets according to priority
Keep users informed of the expected resolution time and the priority of the incident or the request
Escalate where needed and follow-up on escalated tickets
Assure the follow-up and the closing of the incident and/or request

Manage Local Suppliers:

To evaluate and select adequate supplier (equipment delivery, maintenance, …)
To promote long-term oriented, honest, collaborative relationship
To manage co-operative improvement initiatives
To follow-up their service levels and costs

Asset management (budgeting, ordering material, keeping clear records of assets and inventory
Manage Software Licensing:

To manage local software contracts
To ensure software compliancy

Establish and maintain all necessary documentation as per Group requirements
Actively pursue knowledge of IT best practices within the company