The Credit Controller is accountable and single point of contact for collection of the appropriate payment for all products/goods shipped to a customer. The Credit Controller ensures all payment collection responsibilities are met in accordance with company policy. The person will be responsible for leading issue resolution and risk management related to payment collection. The Credit Controller will closely work with the appropriate individuals at the customer and within the company (Sales, Customer care, Finance, etc.) to resolve any issues.

Responsibilities

• Follow up that customer payment are available in line with customers payment terms
• Check daily banking for available payments and post to customers account same day.
• Escalate issues related to late/short payment timely to prevent possible loss of revenue.
• Confirm that a remittance matching the value of the payment is available prior to starting allocation.
• Check/follow up that supporting documents for deductions are made available by the customer.
• Follow up with customer on payment discrepancies to ensure alignment with customer.
• Follow up with customer timeously on reasons for unpaid invoices.
• Where required develop / deploy action plans to resolve issues holding up payment of invoice.
• Escalate any risk related to non-payment to prevent possible loss of revenue
• Keep open invoice reconciliation aligned with customers.
• Ensure contras are done timeously to avoid over/understatement of open items.
• Provide input when required to weekly / monthly reporting and bad debts write off /impairment.
• Ensure customer statements are issued in the format and timeline as expected by the customer.
• Follow up with customer to confirm receipt of the statement and any additional information they require.
• Have a high level of understanding of internal policies and procedures.
• Be a controls champion, escalate issues of non-compliance and process failures.
• Opening of new accounts on Syspro and updating customer data.