Administration Officer – Immigration

Department

Immigration / Mobility Services

Key Responsibilities

Administrative & Case Support

• Provide administrative support within the Immigration Department
• Manage immigration case files, both electronic and physical, ensuring accuracy and completeness
• Compile, organise, and quality-check application documentation prior to submission
• Maintain internal trackers and monitor application timelines and deadlines

Client & Stakeholder Coordination

• Communicate professionally with clients regarding application requirements and status updates
• Coordinate with internal teams and external stakeholders, including embassies, government departments, and third-party service providers
• Respond to routine client and applicant queries and escalate complex matters appropriately

Compliance & Documentation

• Ensure all documentation aligns with immigration legislation, regulatory requirements, and internal compliance standards
• Support audit readiness through accurate record-keeping and document control
• Assist with follow-ups and confirmations required by authorities

General Office Administration

• Perform general office administration duties as required, including filing, scanning, correspondence, and data capture
• Support reporting, scheduling, and ad-hoc administrative tasks to ensure smooth departmental operations.