Reporting to Financial Manager
Role Purpose:
To oversee and manage the full Accounts Receivable function, ensuring timely collection of payments, accurate customer account maintenance, effective credit risk management, and strong support to internal stakeholders. This role ensures cashflow stability and contributes to financial performance through efficient debtor administration and compliance.
Key Duties & Responsibilities:
1. Accounts Receivable Management

Manage the full debtors function from invoicing through to collection.
Ensure timely and accurate processing of customer invoices, credit notes, and statements.
Monitor aging reports daily and drive proactive collection strategies.
Maintain accurate and up-to-date customer accounts.
Resolve unallocated receipts, short payments, and discrepancies promptly.

2. Credit Control & Risk Management:

Conduct credit checks and risk assessments for new customers.
Manage credit limits, terms, and approvals as per company policy.
Monitor overdue accounts and implement escalation steps where necessary.
Prepare monthly bad debt provision reports and recommend write-offs where applicable.

3. Retailer Reconciliations & Claims Management:

Handle complex retailer accounts including Pick n Pay, Dis-Chem, Checkers, Spar, and others.
Investigate and resolve chargebacks, shortages, pricing claims, and promotional deductions.
Work closely with Sales, Logistics, and Merchandising teams to resolve disputes and improve processes.

4. Cashflow & Reporting:

Prepare weekly and monthly collection forecasts.
Provide accurate AR reports to management including aging analysis, top overdue accounts, and risk areas.
Support month-end closing with reconciliations, journals, and audit schedules.

5. Customer Communication & Relationship Management:

Build strong relationships with customer accounts departments to improve payment efficiencies.
Maintain open communication channels with internal teams to resolve delays or disputes.
Ensure professional and timeous responses to all debtor-related queries.

6. Systems, Compliance & Process Improvement:

Work within Syspro (or relevant ERP) to manage debtor data accurately.
Maintain compliance with company policies, accounting principles, and audit requirements.
Identify process inefficiencies and implement improvements for faster collections.
Assist in automation projects and digitisation of finance processes.

7. Team Collaboration & Support:

Provide guidance and oversight to junior staff in the AR function.
Assist the Financial Manager with ad hoc projects, audits, and financial analyses.