Job Title: National Operations AssistantReports to: CEOEmployment Type: PermanentPurpose of the RoleOperations form the backbone of delivering warmth, reliability, and authentic luxury. The National Operations Assistant supports and strengthens operational excellence across all properties under the guidance and leadership of the CEO.This role provides structured, reliable support so operational systems run smoothly, compliance is continuously monitored, and follow-ups are handled with discipline and care. It safeguards assets through administrative rigour, supports legal, regulatory, and safety compliance, and helps uphold uncompromising brand standards.By managing detail, coordination, reporting, and follow-through, this role frees senior leadership to focus on strategy, people, and growth — ensuring the guest experience remains genuine, gracious, and consistently exceptional.Valuable Final Product (VFP)A CEO fully supported by accurate information, disciplined administration, and reliable operational follow-through — enabling the group to operate as a resilient, efficiently run collection of properties where assets are well maintained, stock is well managed, and long-term value is protected. All operational administration and follow-ups are meticulously handled so leadership is always informed and up to date.Key ResponsibilitiesDivision 1 – Executive Management SupportCompliance – LodgesMaintain ongoing communication with each General Manager to ensure all liquor, firearm (where applicable), operating, and tourism licences are valid and compliant per property.Conduct regular spot checks with General Managers to ensure all critical compliance documentation (operational files, certificates, permits, licences) is current, securely stored, and audit-ready.Coordinate with legal advisors on compliance matters as required, ensuring no direct engagement with town councils occurs outside agreed channels.Monitor and confirm that General Managers maintain full legal and r...

Qualifications

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Experience:
  
  • Minimum 5 years’ experience in operations, administration, or executive support, preferably within luxury hospitality, lodges, or multi-property environments.
  • Proven track record in compliance, insurance, and financial coordination.
  • Experience supporting senior leadership (CEO or equivalent) in a high-demand operational context.
• Technical Skills:
  
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Experience with accounting/finance software (e.g., Xero) and POS systems.
  • Comfortable with reporting, data analysis, and KPI tracking.
• Knowledge & Competencies:
  
  • Strong understanding of operational standards in hospitality or luxury property management.
  • Knowledge of legal, regulatory, and B-BBEE compliance requirements.
  • Excellent planning, coordination, and follow-up skills.
  • Exceptional attention to detail and organizational skills.
  • Ability to handle sensitive information with discretion (POPIA compliance).
• Personal Attributes:
  
  • High levels of integrity, reliability, and accountability.
  • Strong communication and interpersonal skills; able to liaise across all levels.
  • Solution-focused, proactive, and able to work independently.
  • Adaptable and capable of thriving in a dynamic, multi-property environment.