Duties:

• Client Liaison, and client relationship management
• Handle sales enquiries and leads on the CRM System
• Guiding clients through:
  • Services offered
  • Pricing, and
  • Additional options (insurance, storage, packing)
• View client’s household goods if required
• Prepare the costing for quotation
• Follow up on quotation
• Monthly sales reports on follow ups
• Open files for secured moves
• Filing and maintaining accurate client records
• Handle tender requests
• Administration:
  • Email correspondence
  • Telephone correspondence
  • Supporting management with ad-hoc administrative tasks
• Claims handling:
  • Submission and tracking of insurance claims, ensuring all necessary documentation is complete and accurate
• Marketing cold calls and field sales:
  • Report to Head Office monthly
• Injury on duty registration and administration
• Managing various different excel databases (Bordereaux and claims tracker)