- Johannesburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Insurance
- Reference: 143535
Vacancy Details
Employer: Nedbank Head Office
Job Classification
* Job Requisition: 143535
* TA Specialist: Refilwe Falatsi
* Closing Date: 23 January 2026
* Location: Johannesburg
* Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Support Services
* EE Statement: Preference will be given to applicants from Underrepresented Groups Job Purpose To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance. Job Responsibilities
* Ensure customer satisfaction by always adhering to policy wording.
* Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
* Develop pricing / program recommendations for certain repairs.
* Operational excellence through the delivery of work processes according to defined quality standards.
* Ability to negotiate favourable prices where required.
* To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report,whichis impartial and fair.
* Able to assist with complaints resolutions.
* Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn-around times.
* Build and maintain relationships with internal and external stakeholders through effectivecommunicationand engagement.
* Share expert knowledge and industry trends with all stakeholders through technical and advisoryservices.
* Ensure extraordinary client experience through professional conduct and interactions.
* Improve workflow efficiency in order to provide a professional service delivery by proper allocation andapplication of time to the work plan.
* Schedule and coordinate activities for self and/or others by identifying the appropriate resources requiredtoperform these activities within a specific time frame in order to achieve business objectives.
* Address disparities as a result of incorrect application of methodology and data by taking correctiveaction.
* Make balanced and informed decisions by identifying, analyzing, interpreting and applying relevant data.
* Manage cross functional relationships through consistent feedback on work flow progress.
* Mitigate risk through the application of technical skill by verifying, formulating and managingspecialconditions, sign-offs, consents and any other requests from the business.
* Support the achievement of the business strategy, objectives and values by reviewing NedbankandBusiness Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
* Identify training courses and career progression for self through input and feedback from management.
* Ensure all personal development plan activities are completed within specified timeframe.
* Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
* Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
* Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that willimprovethe functioning of stakeholders' businesses by highlighting benefits in support of theimplementation of recommendations.
* Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing andupskilling of identified candidates.
* Contribute to a culture conducive to the achievement of transformation goals by participating inNedbankCulture building initiatives (e.g. staff surveys etc).
* Participate and support corporate responsibility initiatives for the achievement of business strategy(e.g..Green Strategy).
* Seek opportunities to improve business processes and systems by identifying and recommendingeffectiveways to operate and adding value to Nedbank. People Specification
* Strong communication and project management skills. Essential Qualifications - NQF Level
* Matric / Grade 12 / National Senior Certificate Preferred Qualification
* Matric
* Higher Certificate in Short Term Insurance
* Qualified Motor Technician / Spray Paintern / Panel Beater with relevant assessment background Essential Certification Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) Minimum Experience Level 2-3 years' experience in Motor Assessments essential in ShortTerm insurance (non-negotiable) Technical / Professional Knowledge
* Business writing
* Communication Strategies
* Data analysis
* Industry trends
* Principles of financial management
* Relevant software and systems knowledge
* Research methodology
* Decision-making process
* Valuation Methodology
* Construction Fundamentals Behavioural Competencies
* Applied Learning
* Communication
* Customer Focus
* Decision Making
* Work Standards
* Managing Work
* Technical/Professional Knowledge and Skills
* Job Requisition: 143535
* TA Specialist: Refilwe Falatsi
* Closing Date: 23 January 2026
* Location: Johannesburg
* Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Support Services
* EE Statement: Preference will be given to applicants from Underrepresented Groups Job Purpose To compile damages appraisal fairly and accurately in line with TCF and Nedbank Insurance. Job Responsibilities
* Ensure customer satisfaction by always adhering to policy wording.
* Contribute to cost efficiencies through responsible utilisation of work-related resources and Assesses vehicles photographs.
* Develop pricing / program recommendations for certain repairs.
* Operational excellence through the delivery of work processes according to defined quality standards.
* Ability to negotiate favourable prices where required.
* To inspect the vehicle, find the cause of failure / problem, and supply a detailed but unbiased report,whichis impartial and fair.
* Able to assist with complaints resolutions.
* Meet stakeholder expectations by ensuring quality assessments are completed within the prescribed turn-around times.
* Build and maintain relationships with internal and external stakeholders through effectivecommunicationand engagement.
* Share expert knowledge and industry trends with all stakeholders through technical and advisoryservices.
* Ensure extraordinary client experience through professional conduct and interactions.
* Improve workflow efficiency in order to provide a professional service delivery by proper allocation andapplication of time to the work plan.
* Schedule and coordinate activities for self and/or others by identifying the appropriate resources requiredtoperform these activities within a specific time frame in order to achieve business objectives.
* Address disparities as a result of incorrect application of methodology and data by taking correctiveaction.
* Make balanced and informed decisions by identifying, analyzing, interpreting and applying relevant data.
* Manage cross functional relationships through consistent feedback on work flow progress.
* Mitigate risk through the application of technical skill by verifying, formulating and managingspecialconditions, sign-offs, consents and any other requests from the business.
* Support the achievement of the business strategy, objectives and values by reviewing NedbankandBusiness Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
* Identify training courses and career progression for self through input and feedback from management.
* Ensure all personal development plan activities are completed within specified timeframe.
* Ensure professional conduct when dealing with all stakeholders through appropriate personal branding.
* Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
* Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes)that willimprovethe functioning of stakeholders' businesses by highlighting benefits in support of theimplementation of recommendations.
* Ensure a sustainable pipeline of professionals through appropriate mentoring, knowledge sharing andupskilling of identified candidates.
* Contribute to a culture conducive to the achievement of transformation goals by participating inNedbankCulture building initiatives (e.g. staff surveys etc).
* Participate and support corporate responsibility initiatives for the achievement of business strategy(e.g..Green Strategy).
* Seek opportunities to improve business processes and systems by identifying and recommendingeffectiveways to operate and adding value to Nedbank. People Specification
* Strong communication and project management skills. Essential Qualifications - NQF Level
* Matric / Grade 12 / National Senior Certificate Preferred Qualification
* Matric
* Higher Certificate in Short Term Insurance
* Qualified Motor Technician / Spray Paintern / Panel Beater with relevant assessment background Essential Certification Professional member of the Vehicle Damage Qualification Body of South Africa (VDQ) Minimum Experience Level 2-3 years' experience in Motor Assessments essential in ShortTerm insurance (non-negotiable) Technical / Professional Knowledge
* Business writing
* Communication Strategies
* Data analysis
* Industry trends
* Principles of financial management
* Relevant software and systems knowledge
* Research methodology
* Decision-making process
* Valuation Methodology
* Construction Fundamentals Behavioural Competencies
* Applied Learning
* Communication
* Customer Focus
* Decision Making
* Work Standards
* Managing Work
* Technical/Professional Knowledge and Skills
Candidate Requirements
Are you a qualified Motor Technician / Spray Painter / Panel Beater with experience in vehicle damage assessments within the Short Term Insurance environment? Join Nedbank Insurance team and make a difference! What you’ll do: ✔ Compile fair and accurate damage appraisals in line with TCF and Nedbank standards ✔ Negotiate repair pricing and ensure operational excellence ✔ Deliver quality assessments within turnaround times ✔ Build strong stakeholder relationships and share industry insights Requirements: ✅ Matric (Grade 12) ✅ Higher Certificate in Short Term Insurance (preferred) ✅ Professional membership with VDQ South Africa ✅ 2–3 years’ experience in Motor Assessments (non-negotiable) EE Statement: Preference will be given to applicants from underrepresented groups.359 people have viewed this job.
About Nedbank Head Office
Money may be our backbone, but excellence is our culture. And diversity, our true driving force. We believe in creating a working environment that enables our people to help us bring our values to life. And to do so, we don’t just aim to acknowledge our differences but to celebrate them as the very mix we need to continue being the difference that enhances lives beyond banking. For this reason, our people are very important to us… Every single one of them in the financial, technological, legal, administrative, creative, hospitality or operational space. Each one of them, is our mirror. They are our reason to want to do better. And our reminder that we are in the service of others. Nedbank’s culture is embedded on values that promote accountability, a strong focus on meeting client needs, and on building a positive brand image.
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