Job Description: Auto Pedigree is looking for Controller: Quality Control based at their Head Office in Spartan, Kempton Park. This position is an ideal opportunity for someone eager to make use of their leadership and business acumen, and insurance experience to drive the achievement of the department's targets advance Auto Pedigree's business interests within the insurance space. The position reports directly to the Call Centre Manager. 

Position Overview: The main  focus of the position is to support and assist the department to retain insurance Products as well as to proactively service clients.

Minimum Experience:

• 2 years of customer service experience.

Minimum Qualification:

• Grade 12

Requirements:

• A code 08 unendorsed driver’s license and own transport
• Computer literate (Word & Excel)
• FAIS and FICA compliance
• NCA

Job Outputs:

The management and monitoring and of the Insurance sales team on the following:

• FAIS and FICA compliance of the Insurance agent sales calls
• Rendering quantity and quality of insurance quotes.
• Interview clients to obtain data about their insurance needs.
• Ensure clients are informed of the features, advantages and disadvantages of automotive insurance policies
• Manage customer situations
• Respond promptly to the needs of the customer and solicit feedback to improve service
• Respond to requests for service or assistance from the branches
• Identify and escalate priority issues Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales
• Accurately recording client’s information on the Quoting Engine
• Assist clients and dealers with amendments on insurance policies
• Demonstrate a thorough knowledge of all aspects of insurance standard operating procedures
• Day to day communication with insurance providers
• Ensuring that individual and departmental targets are met monthly
• Upkeep and growth of insurance book
  
• The preparation of daily, weekly and monthly reports.

Skills and Personal Attributes:

• Ability to work under pressure to meet deadlines
• High ethics and integrity required
• Organized
• Accurate
• Target driven and ability to meet deadlines
• High level of motivation and good social skills
• Ability to work well as part of a team or as an individual
• Sound knowledge of telephone etiquette
• Excellent communication and listening skills
• Customer Service Orientated
• Attentive to cost saving
• Time Management
• Knowledge of operational systems