Lodge Manager (JB5793)
Hoedspruit, Limpopo
R30 000 to R35 000 a month + Accomodatoin + Meals while on duty and Wi-Fi
Permanent

The Lodge Manager is responsible for overseeing all aspects of lodge operations to ensure exceptional guest service, safety, and satisfaction. This role involves leading and managing lodge staff, coordinating daily operations, maintaining the property, and ensuring the lodge delivers a consistently memorable experience for all visitors. The position requires a hands-on leader who can manage people, operations, and guest relations while maintaining high standards across the lodge

Minimum Requirements:
Must be available to attend an on-site assessment in Hoedspruit
Proven experience overseeing lodge or hospitality operations
Strong guest service and customer engagement skills
Experience managing and supervising staff teams
Ability to handle operational, administrative, and guest-related responsibilities
Strong organisational and problem-solving abilities
Ability to manage responsibilities during staff off-days
Understanding of health, safety, and operational standards within a lodge environment

Duties and Responsibilities:
Ensure a welcoming and high-quality experience for all guests
Handle guest inquiries, concerns, and special requests professionally
Manage guest check-in and check-out procedures
Supervise guest activities and maintain a positive environment
Recruit, train, and manage lodge staff, including housekeeping, maintenance, and front desk teams
Schedule staff shifts and monitor performance
Foster a cooperative and productive work environment
Oversee daily lodge operations, including reservations, guest services, and dining
Manage budgets, track expenditure, and ensure financial performance
Ensure facilities, rooms, dining areas, and outdoor spaces meet health and safety standards
Implement and monitor lodge policies and procedures
Promote the lodge through online platforms and social media
Build guest relationships to encourage repeat visits and positive reviews
Analyse guest feedback and implement improvements
Conduct regular inspections of facilities and equipment
Address emergency situations related to guest safety and health
Oversee environmental and sustainability initiatives
Ensure continuity of duties during staff off-days

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
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Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.