Candidate Requirements

Key duties and responsibilities include:

• Training Delivery: Designing and facilitating engaging training sessions, workshops, and demonstrations for both new hires and existing employees, covering product knowledge, new releases, and soft skills like customer service.
• Content Development: Creating and updating a variety of training materials, such as presentations, user guides, videos, and manuals, tailored to different learning needs and product specifics.
• Needs Assessment: Collaborating with store managers and sales teams to identify specific training needs based on performance metrics, customer feedback, and market trends.
• Effectiveness Evaluation: Monitoring and assessing the effectiveness of training programs through feedback, assessments, and performance improvements to make necessary adjustments.
• Product Expertise: Maintaining in-depth, up-to-date knowledge of all company sportswear products, including technical features, usage, benefits, and competitive products.
• Collaboration and Feedback: Serving as a liaison between the retail floor and product development or marketing teams to gather and share customer and staff feedback, helping to inform future product development and marketing strategies.
• Sales Support: Supporting sales initiatives by ensuring staff are equipped with the selling techniques required to promote specific international sports brands or product lines effectively, often with a goal of achieving sales targets.
• Onboarding Support: Assisting with the onboarding process for new team members to ensure a seamless integration and immediate access to necessary product knowledge.
• Documentation and Reporting: Maintaining accurate training records and documentation, and providing reports on training metrics and outcomes. 

 

Minimal requirements

Grade 12

Solid track record and relevant experience in retail

Valid Drivers license

Please email cv to marlene@servicesolutions.co.za